FREQUENT QUESTIONS

FAQ

(frequently asked questions)

Can events be cancelled because of bad weather or not enough participants?

We keep our events even if it rains, because we don’t want some water to steal your opportunity of visiting the garden. In case of extreme weather conditions, the event can be rescheduled.

What should I bring when I visit?

You should have a fully charged phone and headphones.

What should I wear?

We suggest wearing sporty, comfy shoes, avoid open-toe shoes.
During summer/spring, we suggest bringing mosquito repellent and sunscreen, as well as a raincoat, if weather forecasts are uncertain.

How can I review my experience?

We always love receiving feedback on the garden!
You can post on our Facebook page (@EdV Garden) or DM us on Instagram (@edvgardenfirenze).

Can I use my phone/camera during the experience?

Of course! We love seeing your pictures and you can tag us on social media. But remember that the publication of videos or photos for profit requires our approval first.

Is there internet connection in the garden?

Yes, there is free Wi-Fi access.

Animals at the Garden

In our garden, animals are part of the family. We share our space with elderly cats, various ornamental hens, and other small creatures that make this place unique. We care for them every day, ensuring their safety, comfort, and peace.

For this reason, we can only welcome certified guide dogs or small support dogs. As much as we love all animals, we are currently unable to allow other dogs in, to avoid stress or risk for those who already live here.

If you have a dog waiting for you at home, just let us know. At the end of your visit, we’ll be happy to offer you a small pinecone or stick as a gentle keepsake from the garden for them to play with.

Finally, to respect all the inhabitants of the garden, we kindly ask that you:

• don’t bring dogs or other animals inside;
• avoid disturbing, approaching, or chasing the animals who live here;
• refrain from feeding them.

Thank you for your understanding and for helping us keep the garden a serene, tranquil place for everyone.

EXPERIENCES AND TOURS

Garden rules

is not allowed:

  • deface or damage sculptures, architectural elements or garden furniture
  • walk on the lawns where indicated or where cordoned off
  • picking fruit or flowers, climbing trees or hanging from branches
  • throw waste out of the special containers
  • light fires, leave cigarettes lit or adopt behaviors that may cause a fire risk
  • play ball, dig holes, throw boards, run disturbing other visitors, bathe in tubs and fountains
  • make noises or keep the radio on
  • behave in a way that puts their own or others’ safety at risk

Please also respect the turf and flower beds, using the paths to get around.

We recommend wearing sporty and closed shoes. In the summer we recommend having mosquito repellent and sun protection.

In order for the visit to be enjoyable for everyone, it is emphasized that adults must accompany and supervise minors. Children under the age of 6 can enter free of charge at the hands of an adult (one child for every paying adult) and under the supervision and responsibility of their caregiver.

Please note that photographic, cinematographic or television shooting for publication or for profit purposes require specific authorization.

EdV Garden declines any form of responsibility for damage to people and things that may occur as a result of the violation of this regulation.